An email I am expecting has not arrived

Email is an essential service however if an Email you were expecting hasn't arrived there are a few things you can quickly check before asking us to investigate.

12 February 2014 Frequently Asked Questions  E-mail

Keyboard Do Not Panic - Article

There can be a variety of reasons behind, before we investigate further, could you check the following -

  • Are other emails arriving in your inbox (ie is your email client definitely online)?  If not can you log onto webmail to check if the email has arrived?
  • Could the sender have misstyped your address?
    (Have they emailed you successfully before?)
  • Did the email have lots of attachments (ie. may they have exceeded their organisation's maximum send size)?
    (If sent by CJSM the max limit is much lower, currently around 10Mb).
  • Did the email have a zip file attached (commonly these are caught by the spam filters)?  If so and your organisation has a spam quarantine portal, log onto it to check your quarantine list and release the message.

If none of these help please contact us for further assistance.

Tags  email missing undelivered

Corrections or suggestions