We offer a wide variety of services and flexible ways to be charged for our work. Here you will find our price list for 2017 which covers the most common support and services we provide. We have also included the answers to our most Frequently Asked Questions (at the end) on the charges and how they apply.
21 March 2017 Frequently Asked Questions Getting Support
We offer a wide variety of services and flexible ways to be charged for our work. Here you will find our price list for 2017 which covers the most common support and services we provide.
Below are our standard Pay As You Go Support charges for those not on a Desktop Support Subscription. We charge per minute and the per minute rate reduces for longer matters. Desktop Support covers anything done in your office/at your desk and includes work relating to mobile devices, printers etc.
Time | Charge (£) | Time | Charge (£) | Time | Charge (£) |
5 min | 5.38 | 30 min | 22.25 | 90 min | 62.75 |
10 min | 8.75 | 45 min | 32.38 | 120 min | 83.00 |
15 min | 12.13 | 60 min | 42.50 | 180 min | 123.50 |
20 min | 15.50 | 75 min | 52.63 | 240 min | 164.00 |
For other types of support work different charges apply depending on the complexity or skills or tools required. The main types of work are listed below and associated with each is a multiplier which should be applied to the Pay As You Go Desktop support charges above. For example, 30 mins of Data Recovery work would be charged at twice the Desktop Support rate.
Data Recovery |
x2.0 |
Case Support |
x1.5 |
Personal Support |
x1.5 |
We also offer a number of our services on a fixed price basis to make it easier to understand how much a particular item of work will cost. The most common fixed price services and charges are listed below:
PC/Mac Provisioning Charge |
£77.88 |
PC/Mac Refresh Charge |
£56.25 |
CD/DVD Duplication |
£1.25 |
Voice/Data Socket Replacement |
£22.50 |
Laptop Loan |
FREE |
Laptop Hire |
£6.00 |
If you have equipment that needs to be disposed of we can thaqt it is dealt with in a safe, secure and environmentally responsible manner. The following lists the charges for the disposal of various common items:
Desktop Computer Disposal |
£7.50 |
Laptop Computer Disposal |
£7.50 |
Tablet/Mobile Phone |
£2.50 |
Server Disposal |
£50.00 |
Hard Drive (Crushed) |
£2.50 |
Printer (Large Format) |
£25.00 |
Printer (Standard) |
£10.00 |
UPS Battery |
£15.00 |
Display (CRT) |
£25.00 |
Display (LCD) |
£7.50 |
Other Items (per box) |
£7.50 |
Kingston DataTraveler Locker+ 16GB USB Flash Drive
Western Digital MyPassport 1TB USB Drive